My Nimble has White/Red buttons ( Error State) What should I do?Updated a month ago
If your Nimble device displays an error state, please follow these steps:
- Hold down the Paint button for 3 seconds. Either the Nimble will go into Capsule Ready ( two white buttons and if this happens, then you can start your manicure,) or the Capsule button will blink red ( far right button) if that happens, go to step 2
- Hold down the Capsule button ( far right) that is blinking red for 3 seconds. The capsule tray door will open.
If there is a brush head missing, you will remove the capsules inside that still have the brush head intact and leave the capsule missing the brush head inside.
If you see all 3 brush heads intact and nothing is missing, remove the capsules and then go to step 3
Once you determine what is going on, you will press the Capsule button ( should be blinking red still) to close the capsule tray door. Once fully closed and back to ( from left to right) white/red/blinking red, you will move onto step 4
Once it is back in the above state, you will then hold down the Power button ( solid white/far left) for 3 seconds. This will reboot the Nimble, and it will take 1-2 minutes potentially to go back to Capsule Ready ( two white buttons )
If at any point during these steps the Nimble goes back to the ERROR state, please click the chat bubble to connect with an agent and let them know what happened. They may ask you to go through the flow again, just as an FYI.